David Kincaid, a business strategist, writes, “Brand is the value of a promise consistently kept.” That is the focus of Radiant Health as we continue to hone our systems and processes to deliver on the …
The Radiant Promise
David Kincaid, a business strategist, writes, “Brand is the value of a promise consistently kept.” That is the focus of Radiant Health as we continue to hone our systems and processes to deliver on the promise to “make mental health access easy.”
Too many Hoosiers are going without the care they need and to address this challenge, Radiant Health is engaged in a variety of optimization projects. We’re doubling down on hiring and bringing in new orientation classes every two weeks in order to build a larger team of experts. We’re optimizing our electronic medical record to make it easier for our experts to utilize and to provide a better client experience. We’re working hard to reduce the amount of paperwork at the front end of services so clients do not feel defeated before they ever engage with a mental health expert. We’re addressing customer service issues as quickly as possible and gathering feedback from our clients and the community to better understand the needs and wants of those we serve.
You may have recently seen the press release about our grant award of just over $4 million. Radiant Health has initiated the planning and design for our community crisis stabilization unit that will allow for 24/7 access to urgent mental health care—a safe place for youth and adults to find compassionate care that may not require hospitalization but definitely requires a safe place to go. This construction will take place on the first floor of our flagship location at 505 N Wabash Ave. in Marion. We want the stabilization unit to be a place of ease when you or someone you love is struggling.
It’s an exciting time at Radiant Health and we are so grateful to the community for growing with us as we strive to keep our promise to make mental health access easy. Together, we are building a brighter kind of better.