In a speech given by Oprah Winfrey, she says, “When you are excellent, you are unforgettable.” I wrote this down at the time and it is among the many sticky notes I keep hanging in …
Excellent = Unforgettable
| In a speech given by Oprah Winfrey, she says, “When you are excellent, you are unforgettable.” I wrote this down at the time and it is among the many sticky notes I keep hanging in my office to remind me what matters most. Each day as I’m rising from bed I start with “be excellent.” This helps me in small ways as well as big ways. For example, when I am excellent, I put away the items I used to get ready that morning, so the bathroom vanity is not cluttered for the next person or even for myself. When I am excellent, I do the dishes each evening after dinner, so the kitchen is tidy and fresh the next morning, removing barriers and resistance to making a healthy breakfast to start the day. And when I am excellent, I consider my intention around decisions I make—am I doing this so I will be liked? Or am I doing this because it’s the right thing to do. Every facet of our lives benefits from adopting excellence as our basic operating system. Our relationships improve when we approach them through the lens of excellence—what will I do today to be an excellent partner? Our work becomes excellent as we seek to perform in ways that achieve doing the right thing, at the right time, for the right person, in the right way. Periodically we are going to make mistakes. That is part of life and continuous learning. Failure is nothing more than information giving us clues we are on the wrong path and to course correct. Failure is part of seeking excellence so expect it as you try new ways of flexing your excellence muscles. As Radiant Health builds out its programs and services to continue meeting the evolving needs of our clients and communities, we are keeping an eye on excellence in big and small things. At times we fall short and have an opportunity to fail forward. If we keep our eyes on excellence, we are sure to create an unforgettable, positive experience for each person who crosses our threshold in search of a brighter kind of better. Our goal, is to be so excellent, we become unforgettable and everyone will know where to come for excellent care. |
